Warranty Policy
GARDENNEEST · CUSTOMER CARE
Warranty Policy
Learn about warranty coverage and how to request help with a defective product.
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At GardenNeest, we are here to help if something goes wrong with your purchase. Eligible products are covered by a 2-year manufacturer's warranty against defects, subject to the applicable manufacturer's warranty terms.
1. Warranty Coverage
The warranty covers manufacturing defects in eligible products. Coverage, the start date of the warranty period, and any exclusions are determined by the manufacturer's warranty supplied with the product. Please keep your order confirmation as proof of purchase.
2. Product-Specific Terms
Warranty terms can vary between gardening tools, planters, accessories, and other products. Refer to the product listing and any manufacturer documentation for the coverage that applies.
For live plants, please contact us to confirm the applicable coverage. A manufacturing-defect warranty does not itself guarantee a plant's lifespan or future growth.
3. Coverage Limitations
Normal wear, accidental damage, misuse, improper storage, unauthorized modifications, and failure to follow care instructions may be excluded under the manufacturer's terms. Contact us if you are unsure whether your issue is covered.
4. How to Make a Claim
Email support@gardenneest.shop with:
- Your order number and the name used for the purchase.
- The product name and a description of the problem.
- Clear photos showing the item and the defect.
- When you first noticed the issue.
Please contact us before sending an item back so we can provide the correct instructions.
5. Claim Review and Resolution
We will review your request and help you with the applicable warranty process. Any repair, replacement, or refund is subject to the manufacturer's warranty terms and the outcome of the assessment. We will explain the next steps and any applicable shipping arrangements before you return the product.
6. Warranty and Returns
Warranty claims are separate from change-of-mind returns. For our 30-day return window, eligibility requirements, exclusions, and return shipping costs, please read our Return and Refund Policy. This warranty policy does not limit any rights available to you under applicable law.
Contact Us
Send us your order number and photos of the issue.