Order Cancellation Policy

You can cancel your order within 12 hours of placing it. Please send your cancellation request within this time frame.

After 12 hours, your order may already have been processed and prepared for shipping.

1. Email support@gardenneest.shop with the subject “Order Cancellation Request.”
2. Include your order number, the email address used at checkout, and a clear request to cancel your order.
3. Our team will review your request and confirm the cancellation by email.

For assistance, you can also call +1 (346) 458-0223. Sending a request does not automatically cancel your order.

If your payment has already been collected and your cancellation is approved, we will refund the amount paid for the canceled order to your original payment method.

Refunds will be processed within 5 business days of approval. Your bank or payment provider may require additional time for the refund to appear in your account.

If payment has not been collected, there is no payment to refund. Any pending authorization may take additional time to disappear, depending on your payment provider.

Cancellation may no longer be possible once your order has been processed or shipped. Please contact us so we can check its status.

If your order cannot be canceled, eligible items may be returned within 30 days of delivery, subject to our Return and Refund Policy.

Return eligibility, exclusions, and return shipping costs are explained in that policy.