GARDENNEEST · STORE POLICIES
Return and Refund Policy
Returns
At GardenNeest, we want you to be
completely satisfied with your purchase. If you're
not entirely happy with your order, we're here to help.
You have 30 days from the date of
delivery to return an item for a full refund of the
purchase price, excluding shipping charges.
To be eligible for a return, your item must be unused
and in the same condition that you received it.
It must also be in the original packaging.
Return Process
To start a return, please email us at
support@gardenneest.shop
or contact our customer service team at
+1 (346) 458-0223.
Please provide your order number and the reason
for your return.
Once your return is received and inspected, we will
send you an email to notify you that we have received
your returned item. We will also notify you of the
approval or rejection of your refund.
If you are approved, then your refund will be
processed, and a credit will automatically be applied
to your original method of payment within
5 business days from the approval date.
Late or Missing Refunds
If you haven't received a refund yet, first check
your bank account again. Then contact your credit
card company, it may take some time before your
refund is officially posted.
Next, contact your bank. There is often some processing
time before a refund is posted. If you've done all
of this and you still have not received your refund,
please contact us at
support@gardenneest.shop.
Exchanges
We only replace items if they are defective or damaged.
If you need to exchange it for the same item, send us
an email at
support@gardenneest.shop
and we'll provide you with instructions.
Shipping Returns
You will be responsible for paying for your own
shipping costs for returning your item. Shipping
costs are non-refundable. If you receive a refund,
the cost of return shipping will be deducted from
your refund.
Depending on where you live, the time it may take
for your exchanged product to reach you may vary.
Damaged or Defective Items
If you receive an item that is damaged or defective,
please contact us immediately at
support@gardenneest.shop
with photos of the damaged item. We will work with you
to resolve the issue quickly, either by replacing
the item or issuing a refund.
All products sold by GardenNeest are covered by a
2 years manufacturer's warranty
against defects.
Cancellations
Orders can be cancelled within 12 hours
of placing the order. After this window, your order
may have already been processed and prepared for shipping.
To cancel an order, please email
support@gardenneest.shop
with your order number and a request for cancellation.
Non-Returnable Items
Certain types of items cannot be returned, including:
- Gift cards
- Downloadable software products
- Perishable goods
- Custom products
- Personal care items
- Health and wellness products
